Can you read your gas meter? One in four has given the wrong reading while HALF pay more than they should as a result of energy firms estimating bills
- In the past 10 years only 12 per cent of households gave regular meter readings
- Without readings consumers pay estimated bills which may not be accurate
- 23 per cent of households said they hadn’t switched providers in five years
- 11 per cent said they thought there wasn’t any difference between providers
Founder and chief executive of The Labrador, Jane Lucy, said: ‘This research has lifted the lid on the inherent flaws already compounding an energy market in critical need of reform.
‘From the disparity that exists between perceived versus actual household energy management, to the apathy around energy usage and accurate billing.
‘The solution shouldn’t have to land at the door of the consumer changing their behaviour but with better, smarter solutions to re-engage customers. This is the service The Labrador is providing to the UK energy market.’