FAQ’s

Find some more information about our service. If you still have questions, please contact us, We’re always happy to help.

FAQ’s

How can we help you? Have a look below at our most frequently asked questions. If they don’t provide an answer, please contact us, we’re always happy to help.

Frequently asked questions

How does Labrador make money?
In exactly the same way as a price comparison website. Energy suppliers pay a fee for each new customer and this covers the cost of our service. You lose nothing.
Does Labrador have access to every single supplier?

We have affiliate agreements with most energy suppliers. They include:
Affect Energy
Better Energy
Brilliant Energy
Bristol Energy
British Gas
Bulb
Cooperative Energy
Daligas
EON
Economy Energy
Ecotricity
EDF
Engie
ESB
Enstroga
Extra Energy
First Utility
Flow Energy
Future Energy
GB Energy
GnERGY
Good Energy
Green Energy
Green Network Energy
Green Star Energy
Igloo Energy
iSupply
LoCO2
M&S Energy
Npower
Octopus Energy
Orbit
Our Power
Ovo Energy
Places for People
Powershop
Pure Planet
Robin Hood Energy
Sainsburys Energy
SSE
Scottish Power
Solarplicity
Spark
Together
Tonik
Toto
Utilita
Zebra

We cover all tariffs with those suppliers that are made available to us either via our processing partner, Energyhelpline, or as may be offered as exclusives to Labrador customers.

How does Labrador use my information?
Any information about you and your energy use remains confidential at all times unless you ask us to share it (for instance, to set you up with a new supplier). Our full privacy policy is here.
I don't want to be switching every 5 minutes. What choices do I have?
We don’t initiate a switch unless we can save you a minimum of £80 a year excluding exit fees. So whilst we check the market every month, it is unlikely savings will be available to warrant switching more frequently than once or twice a year. And remember you’re always in control via your online account.  You can choose how you’d like to pay, your preferred fuel mix, what customer service ratings you’d be hoping for and whether you prefer fixed or variable contracts. Plus, you can also either appoint us to switch on your behalf, or ask us to send you our switch recommendation, which you can then accept or dismiss.
I don't have a smart meter - can I still use the service?

Absolutely. You can choose either to keep your traditional meter, or switch to a tariff that comes with a free fast-tracked smart meter installation. These decisions are made in your Labrador account under Switching Preferences. You can also still join Labrador if you have a smart meter that no longer works – we can give you advice as to how you can fix this.

Have a question that's not here?

Please check out our Help Centre, else feel free to contact us.