FAQ’s

Find some more information about our service. If you still have questions, please contact us, We’re always happy to help.

FAQ’s

How can we help you? Have a look below at our most frequently asked questions. If they don’t provide an answer, please contact us, we’re always happy to help.

Frequently asked questions

How does Labrador make money?
In exactly the same way as a price comparison website. Energy suppliers pay a fee for each new customer and this covers the cost of our service. You lose nothing.
Does Labrador have access to every single supplier?
We have affiliate agreements with most energy suppliers. They include:
Affect Energy
Better Energy
Brilliant Energy
Bristol Energy
British Gas
Bulb
Cooperative Energy
Daligas
EON
Economy Energy
Ecotricity
EDF
Engie
ESB
Enstroga
Extra Energy
First Utility
Flow Energy
Future Energy
GB Energy
GnERGY
Good Energy
Green Energy
Green Network Energy
Green Star Energy
iSupply
LoCO2
M&S Energy
Npower
Octopus Energy
Orbit
Our Power
Ovo Energy
Places for People
Powershop
Pure Planet
Robin Hood Energy
Sainsburys Energy
SSE
Scottish Power
Solarplicity
Spark
Together
Tonik
Toto
Utilita
Zebra
How does Labrador use my information?
Any information about you and your energy use remains confidential at all times unless you ask us to share it (for instance, to set you up with a new supplier). Our full privacy policy is here.
I don't want to be switching every 5 minutes. What choices do I have?

Lots! We do all the work but you’re in control. Via your online account, you can choose: how you’d like to pay, your preferred fuel mix, what customer service ratings you’d be hoping for and whether you prefer fixed or variable contracts. Plus, we don’t initiate a switch unless we can save you a minimum of £80 a year excluding exit fees. You can also either appoint us to switch on your behalf, or to send you our switch recommendation, which you can then accept or dismiss.

I don't have a smart meter - if I register now, how long will it take you to install one?
If you’re switching to a tariff for fast-tracked smart meter installation, the switch takes just under four weeks.
The installation then depends on your availability to be home for the install. You will be invited to make a convenient time with the energy supplier.
Want to ask a few more questions?
Home energy is an overwhelming topic, but we’re here to change that. So, if there’s anything you’d like know, contact us.