Find some more information about our service. If you still have questions, please contact us, We’re always happy to help.
How can we help you? Have a look below at our most frequently asked questions. If they don’t provide an answer, please contact us, we’re always happy to help.
Frequently asked questions
How does Labrador make money?
Does Labrador have access to every single supplier?
We have affiliate agreements with most energy suppliers. They include:
Green Network Energy
Green Star Energy
Places for People
Robin Hood Energy
We cover all tariffs with those suppliers that are made available to us either via our processing partner, Energyhelpline, or as may be offered as exclusives to Labrador customers.
How does Labrador use my information?
I don't want to be switching every 5 minutes. What choices do I have?
I don't have a smart meter - can I still use the service?
Absolutely. You can choose either to keep your traditional meter, or switch to a tariff that comes with a free fast-tracked smart meter installation. These decisions are made in your Labrador account under Switching Preferences. You can also still join Labrador if you have a smart meter that no longer works – we can give you advice as to how you can fix this.