Find some more information about our service. If you still have questions, please contact us, We’re always happy to help.
How can we help you? Have a look below at our most frequently asked questions. If they don’t provide an answer, please contact us, we’re always happy to help.
Frequently asked questions
How does Labrador make money?
Does Labrador have access to every single supplier?
Green Network Energy
Green Star Energy
Places for People
Robin Hood Energy
How does Labrador use my information?
I don't want to be switching every 5 minutes. What choices do I have?
Lots! We do all the work but you’re in control. Via your online account, you can choose: how you’d like to pay, your preferred fuel mix, what customer service ratings you’d be hoping for and whether you prefer fixed or variable contracts. Plus, we don’t initiate a switch unless we can save you a minimum of £80 a year excluding exit fees. You can also either appoint us to switch on your
I don't have a smart meter - if I register now, how long will it take you to install one?
The installation then depends on your availability to be home for the install. You will be invited to make a convenient time with the energy supplier.